Complaints Policy

We try our hardest to make every effort to ensure that the service you receive from this website is excellent; however, we understand that sometimes things may not fully work to your expectations. If you would like to make a formal complaint, please email us your concerns to complaints@verymerryloans.com or alternatively you can send your complaint in writing to Very Merry Loans, 84 Alma Avenue, Hornchurch, Essex, RM126AH.

We will aim to answer your complaint as soon as possible but sometimes it could take a little longer to carry out our investigations and in these instances, we will issue our final response within eight weeks from when your first complained to us. If for any reason we are unable to conclude our investigation within this time or you are unhappy with our final response. You will be able to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS will only deal with your complaint if you have contacted us first to be given the option to be able to put things right for you. So please contact us so we can see if we can help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

The Financial Ombudsman Service

Information about us

www.verymerryloans.com is a registered trading name of Season Marketing Ltd. Season Marketing Ltd registered office; 5 Roundwood Lane, Enterprise House, Harpenden, Herts, AL5 3RW. Season Marketing Ltd is authorised and regulated by the Financial Conduct Authority with full permission and is entered on the Consumer Credit Register under reference number: 665425. Licensed by the Information Commissioners Office, (registration number ZA064129).